Archived Webinar

Collections 101: Introduction to Consumer Collection Laws
A NorthLegal Webinar Presented March 22, 2016
Duration: Approximately 2:02 hr:min

Cost/Registration | How to Attend a Webinar

Enroll Now

Click here to register to watch this program with a coupon code or using a credit card. Call NorthLegal at 623.537.7150 to discuss registration by any other method.

Handout Materials

After enrolling, click here to obtain the handout materials in PDF. Then contact NorthLegal (623.537.7150) to obtain the password you will need to open those materials.


The laws that govern the business of collecting consumer debts are as complex as any laws financial institutions face. Failure to understand those laws can do more than just lead to lost recovery opportunities—it can cause significant litigation-related losses. 

Yet, surprisingly, many financial institutions provide collectors with little or no formal training about important laws before letting them talk to consumers, expecting them to learn as they go along—frequently after it is too late! Even those in upper management with ultimate responsibility for the collections department often receive insufficient information regarding collection laws to allow them to fulfill their supervisory role.

This webinar is designed to provide new collectors with introductory "big picture" information about the basic legal principles every consumer debt collector should know before first talking to a consumer. It is also designed to help those who manage or monitor collectors—and even experienced collectors—identify issues they need to learn more about. During this program, participants will gain a basic understanding of—

How to determine which state's laws apply to a matter.
How the legal system works with respect to collections and collections compliance issues.
An overview of important laws collectors need to understand, including fair debt collection practices laws, unfair and deceptive acts and practices laws, credit reporting laws, repossession laws, military protection laws, laws relating to communications with borrowers, and CFPB and other regulations.

NOTE: This program is intended for employees of consumer lending institutions. Please contact NorthLegal Training and Publications to obtain approval before registering if you are not an employee of a consumer lending institution.

The fee to attend this archived program is $160.00 if paid by credit card or $170.00 if paid by check. For that fee, you or someone from your financial institution may view this program as often as you like for a period of 180 days. (NOTE: If your financial institution registered for the live program, you already have free access to the archvied version for 180 days! Contact NorthLegal for information.)

How to Attend a Prerecorded Webinar
To attend this NorthLegal Webinar, please do the following:

Register.  To register online using a credit card, visit the "Enroll Now" link shown in the box at the top of this page. To register by mail, call NorthLegal at 623.537.7150.
Check your email. Within moments after you complete the registration process you should receive two emails.  One will be a receipt for the transaction and the other will contain a link and detailed instructions explaining how to use that link to attend the program. 
Download the handout materials by clicking the "Handout" link shown above.
Call NorthLegal to obtain the password to open the handout materials.


» Archived NorthLegal Webinars
» 2016 NorthLegal Conferences

Speaker: Eric North

Eric North, the primary speaker at the programs listed on this site, has represented the interests of credit unions and other financial institutions as an attorney with respect to litigation, compliance, governance, bankruptcy and collections matters since 1984. Eric has appeared in state and federal courts throughout the State of California, and has argued before the Ninth Circuit Court of Appeal.

Eric is also a nationally recognized speaker on legal issues relating to consumer lending institutions, and has presented hundreds of programs on behalf of national, state and local leagues and associations from around the country.
Watching your training budget? NorthLegal Webinars allow you to train multiple employees for one low fee.

Webinar scheduling conflict? No problem. Now if you register for a NorthLegal Webinar before the program begins entitles you to watch it live AND to watch the archived version as many times as you like for 30 days!  If you can't make the live program, you still have plenty of time to watch at a time that is more convenient for you!