Denial of Credit Union Services
A NorthLegal Webinar presented October 24, 2019
Duration: 2:10 hours:minutes (Est.)
Tweet
Cost | How to Attend | How to Obtain Handouts |
Must a credit union make all of its services available to all of its members? May it offer certain services to some members but not to others? Does the decision have to turn on whether or not the member "caused a loss?" Does it matter which services are being denied?
Several years ago, a large credit union agreed to pay tens of millions of dollars as part of a consent order with the CFPB based in part on the credit union's denial of services policy. Why? What did they do wrong? Is your credit union making the same mistakes? Was it the CFPB's position that services may not be denied?
There are lessons to be learned from the CFPB consent order—important lessons—and it should not be disregarded. But there are also misunderstandings. In order to learn the right lessons your credit union must know what the consent order said, what it didn't say, and how it applies to you.
During this webinar, attorney Eric North will talk with participants about "denial of services" laws, court decisions and policies. Topics will include:
NOTE: This program is intended only for employees of consumer lending
institutions. Please contact NorthLegal Training and Publications to obtain approval
before registering if you are not an employee of a consumer lending institution.
Cost/Registration
The fee to attend this archived program is $190.00 if paid by credit card or $200.00 if paid by check. For that fee, you or someone from your financial
institution may view this program as often as you like for a period of 180 days. (NOTE: If your financial institution registered for the live program, you already have free access to the archvied version for six months! Contact NorthLegal for information.)
How to Attend a Prerecorded Webinar | How to Obtain Handouts
To attend this NorthLegal Webinar, please do the following:
• | Register. To register online using a credit card, visit the "Enroll Now" link shown in the box at the top of this page. To register by mail, call NorthLegal at 623.537.7150. |
• | Check your email. Within moments after you complete the registration process you should receive two emails. One will be a receipt for the transaction and the other will contain a link and detailed instructions explaining how to use that link to attend the program. |
• | Download the handout materials by clicking here. |
• | Call NorthLegal to obtain the password to open the handout materials. |
Live program scheduling conflict?
No problem! Registration for a NorthLegal webinar automatically entitles you to watch it live AND to watch the archived version as many times as you like for 180 days!
If you or your staff can't make the live program, you still have plenty of time to watch when it is more convenient for you!