On Demand Webinar

Consumer Collection Laws 101
A NorthLegal Webinar presented March 11, 2021
Duration: 2:00 hours:minutes (including Q&A)

Cost | How to Attend | How to Obtain Handouts Register

The laws that govern the business of collecting consumer debts are as complex as any laws financial institutions face—and more complex than most. Failure to understand those laws can do more than just lead to lost recovery opportunities—it can cause significant litigation-related losses. 

It is crucial that collectors learn each of these laws in detail in order to comply with them and to protect their financial institution. However, as looking at a map is a good way to start to learn about a new city before exploring its details, getting an overview of important and mid-level collection laws at the start of (or as a periodic refresher to) collection training will help the collector understand which laws apply in which circumstances and how those laws relate to each other. It will also help new and more experienced collectors identify laws they need to learn more about.

Likewise, it is important that those who oversee or have management responsibility for collections departments have at least a general understanding of consumer collections laws. It may not be important for the Vice President of Lending and Collections to know the details of every collection law, but it is important that person at least broadly understand what laws apply. Without that, a collection department is essentially unsupervised.

During this program, participants will gain a basic understanding of—


NOTE: This program is intended only for employees of consumer lending institutions. Please contact NorthLegal Training and Publications to obtain approval before registering if you are not an employee of a consumer lending institution.

The fee to attend this archived program is $190.00 if paid by credit card or $200.00 if paid by check. For that fee, you or someone from your financial institution may view this program as often as you like for a period of 180 days. (NOTE: If your financial institution registered for the live program, you already have free access to the archvied version for six months! Contact NorthLegal for information.)

How to Attend an On Demand Webinar | How to Obtain Handouts
To attend this NorthLegal Webinar, please do the following:

Register.  To register online using a credit card, visit the "Register" link, above. To register by mail, call NorthLegal at 623.537.7150.
Check your email. Within moments after you complete the registration process you should receive two emails.  One will be a receipt for the transaction and the other will contain a link and instructions explaining how to use that link to attend the program. 
Download the handout materials using the link appearing in the confirmation email. The confirmation email also includes the password needed to open the materials.
» NorthLegal Webinars
Speaker: Eric North

Eric North, the primary speaker at the programs listed on this site, has represented the interests of credit unions and other financial institutions as an attorney with respect to litigation, compliance, governance, bankruptcy and collections matters since 1984. Eric has appeared in state and federal courts throughout the State of California, and has argued before the Ninth Circuit Court of Appeal.

Eric is also a nationally recognized speaker on legal issues relating to consumer lending institutions, and has presented hundreds of programs on behalf of national, state and local leagues and associations from around the country.

Live program scheduling conflict?

No problem! Registration for a NorthLegal webinar automatically entitles you to watch it live AND to watch the archived version as many times as you like for six months! 

If you or your staff can't make the live program, you still have plenty of time to watch when it is more convenient for you!